Q: Why should I use Family Access?
A:Family Access is a web based tool designed to enhance parent/guardian and school communication. Your use of the Family Access website is voluntary.
Q: Does Family Access cost money or is there a fee that I need to pay?
A: Family Access is provided free as a service of Bethel School District.
Q: Are all Bethel schools using Family Access?
A: Family Access is now accessible for all schools. Standard information available includes attendance, student demographics and health. Additionally, students in junior high and high school have their class schedules and report cards available. Gradebook access is currently limited to those schools piloting this part of family access.
Q: Can other people see my child’s personal information on Family Access?
A: Family Access is password protected. As long as you keep your password safe it is highly unlikely that anyone else will be able to access or view your child’s personal information. Family Access uses SSL encryption as the security layer for data presented on the Web. This is same encryption system used by sites that accept credit card numbers.
A: Yes. On this Web site, personal information about you is collected only when you supply it voluntarily by completing one of our forms. We make every reasonable effort possible to keep your personal information private. For instance, we do not share your personal information with any third parties except in cases that you give us permission to do so. In accordance with the Family Education Rights and Privacy Act (FERPA), information is released to school district personnel as needed. We reserve the right, however, to disclose personal information if required to do so by law, or in good faith believe that such action is reasonably necessary to protect the rights, property or safety of the public.
Q: I can’t get Family Access to work on my computer. What should I do?
A: Family Access is a web based product, so it should work on your computer like any other web based application. You may use any internet browser (Internet Explorer, Netscape, etc.) to gain access to the Family Access web portal. The Bethel District home page and your school home page will also have a direct link to Family Access.
If you get an error message, Family Access may be unavailable due to server maintenance. This usually takes place between 9 p.m. on Friday and 9 a.m. on Sunday. If you get an error message, try again at a later date and time.
If you are still having problems, you can email us. Please note that Bethel School District does not support off-site technology or software applications; for computer or software problems please consult your computer dealer or software vendor.
Q: When I log on to Family Access I lose my connection after three to five minutes. Why?
A: Family Access has a default security setting that will terminate your connection if your computer is idle for longer than three to five minutes. This feature is designed to protect against unauthorized access and cannot be changed.
Q: I have forgotten my user name and/or password. How do I get that information?
A: There is a link for this on the Family Access home page. The information will be sent to the parent/guardian if an email address has been provided to the school. The email address entered in Family Access needs to match the one in the student system.
Q: With all the talk about Internet safety and security, how do I know Family Access is safe?
A: Family Access uses Secured Socket Layer (SSL) encryption as the security layer for data presented on the Web. This is the same encryption system used by sites that accept credit card numbers and other personal data that must be secure. The Student Records department is responsible for setting security and access to student records as determined by District policies and procedures. Each individual, whether student, parent, or staff, must be given a user name and password and be designated as a member of a household linked to a student in order to view Family Access information.
Q: Can I get a copy of my high school student’s transcript through Family Access?
A: No. Transcripts are not available through Family Access. They may be requested from the school that the student graduated from or last attended. As a note, transcripts are retained for 100 years per state law.